Refund & Exchange Policy
Unnie Looks aims to deliver satisfactory products and service to our customers.
Before we ship out your product, we do a quality control check on your products.
We always do...
1. A quality check on the product before packing it into our ziploc bags ✅
2. Issue a tracking number to ensure that our factory staff have pushed out your product to our logistic partners ✅
3. Have a support team that is ready to answer your enquiries ✅
In the event you are unsatisfied with the product due to the below reasons:
- Item was faulty or defective when received
- A different size/color item was received
- Incorrect item was received
Please follow the instructions below to process a return:
1. Do kindly drop our Customer Team an email at firstname.lastname@example.org for further assistance within 30 days of receiving the item.
Title the subject line of your email with <CUSTOMER NAME + ORDER NUMBER> --- Return/Refund
2. Please provide names of items and the reason for return/refund/exchange, attached with images. We appreciate clear pictures of the defective part and/or yourself wearing the product (to show which part is defective).
We regret to inform that should the photos be unclear or we are unable to identify the issue, we will turn down the return request.
3. You will be issued instructions on how to send the product to our warehouse after we have accepted your returns request.
Once you have returned the product and our warehouse has received the item in hand, we will process the refund. If you have paid through Paypal, we will receive your money within 6-10 working days. If you have paid using a standard card like VISA or <Mstercard, please allow up to 7 working days for the refund to be processed and successful.
**Do kindly note that we would require your full cooperation in providing images of your order and details for your account for us to check and assist or we will not process your request.
**Do kindly note that all return deliveries are to our warehouse located in China.
Please bear in mind that all items will be inspected on return, and Unnie Looks reserves the right to turn down return/refund requests.